Privacy policy and cookies

This privacy policy applies between you, the User of this Website and LLDB Limited, the owner and provider of this Website. LLDB Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms of Service, which can be found here

This privacy policy applies only to the actions of LLDB Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

We may use information that you provide:

To register you with our website and to administer it.

  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you. 

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.

  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Your Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase 

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor, Squarespace Payments, will also collect payment information from you. You can read their privacy policy here

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders 

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

_acloggedin

  • Supports login by Acuity Scheduling client if the client has an account

  • Cookie

  • January 1, 2025

ACUITY_CART

  • Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity

  • Only applies to the new scheduler

  • localStorage

  • No expiration

_client_acloggedin

  • Supports login by Acuity Scheduling client if the client has an account

  • Cookie

  • January 1, 2025

_dd_cookie_test

  • Tests if cookies are supported

  • Cookie

  • Expires instantly

_dd_s

  • Tracks browser errors

  • Cookie

  • Four hours

_dd_site_test

  • Tests if cookies are supported

  • Cookie

  • Expires instantly

_grecaptcha

  • Helps reduce spam in Acuity Scheduling

  • localStorage

  • No expiry

_ssid

  • Remembers devices for anti-fraud purposes

  • Cookie

  • Four years

CART

  • Shows when a visitor adds a product to their cart

  • Cookie

  • Two weeks

CHECKOUT_WEBSITE

  • Identifies the correct site for checkout when checkout on your domain is disabled

  • Cookie

  • Session

client_username

  • Remembers a logged in Acuity Scheduling client's username between visits

  • Cookie

  • One year

clientUser

  • Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

  • Cookie

  • 30 days

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal

  • sessionstorage

  • Session

Crumb

  • Prevents cross-site request forgery (CSRF)

  • Cookie

  • Session

hasCart

  • Tells Squarespace that the visitor has a cart

  • Cookie

  • Two weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Cookie

  • Session

orderStatusSessionToken

  • Authenticates a visitor who logs into an order status page.

  • Cookie

  • One year

PHPSESSID

  • Securely authenticates a visitor during their checkout in Acuity Scheduling

  • Cookie

  • One month

RecentRedirect

  • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • Cookie

  • 30 minutes

remember_client

  • Remembers Acuity Scheduling client’s login details if they have an account

  • Cookie

  • 365 days

siteUserCrumb

  • Prevents cross-site request forgery (CSRF) for logged in site users

  • Cookie

  • Three years

SiteUserInfo

  • Identifies a visitor who logs into a customer account

  • Cookie

  • Three years

SiteUserSecureAuthToken

  • Authenticates a visitor who logs into a customer account

  • Cookie

  • Three years

squarespace-announcement-bar

  • Prevents the announcement bar from displaying if a visitor dismisses it

  • localStorage

  • Persistent

squarespace-likes

  • Shows when you've already "liked" a blog post

  • localStorage

  • Persistent

squarespace-popup-overlay

  • Prevents the promotional pop-up from displaying if a visitor dismisses it

  • localStorage

  • Persistent

squarespace-video-player-options

  • Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace

  • localStorage

  • Persistent

ss_cookieAllowed

  • Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies

  • Cookie

  • 30 days

ss_sd

  • Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions

  • Cookie

  • Session

Test

  • Investigates if the browser supports cookies and prevents errors

  • Cookie

  • Session

TZ

  • Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.

  • localStorage

  • Persistent